Questions, answered.

No. If you already own one, we connect your email to it. If you do not, we can register one for you as part of checkout. We recommend .ng for Nigerian businesses or .com if you serve clients outside Nigeria.

Yes. One mailbox equals one email address, like [email protected]. If you need five people to have their own addresses, you buy five mailboxes.

Yes, if they need their own inbox. If you only need a shared inbox like info@ or sales@, that still counts as one mailbox per address.

Yes. Under the same domain, you can have some mailboxes on Basic and some on Enhanced. Give contractors the lighter plan, give your core team the full toolkit.

Yes. We use Paystack, which accepts Nigerian cards, bank transfers, and USSD. You do not need a dollar card.

Yes, via Cryptomus. We accept Bitcoin, USDT, USDC, and several other coins.

You get a receipt immediately. You also get an email to set up your WorksMail dashboard account. Your mailboxes are provisioned within the same business day, usually within a few hours during Nigerian working hours.

We run periodic promotions. If a plan is discounted, the original price is shown with a strikethrough. Annual plans are usually 15 to 20 percent cheaper than paying monthly.

Within the same business day. Usually much faster. If your payment clears during Nigerian working hours, most setups are live within two to four hours.

Two ways. On the web at the login URL we send you by email. Or on your phone and laptop using any standard email app like Outlook, Apple Mail, or Gmail via IMAP.

Yes. Migration is free. You provide your old account details and we handle the transfer. No downtime, no lost messages.

We send reminders at 30, 14, and 7 days before expiry. On the expiry date your mailboxes are suspended but the data is kept for 30 days. If you have not renewed by then, the mailboxes and their contents are deleted. This is not reversible.

You will receive a reminder email with a renew link. You can also log into your WorksMail dashboard and renew from there.

Yes, anytime. Cancel from your dashboard. Cancellation stops the next renewal. It does not refund the current period unless you are inside the 7-day cooling-off window.

Both Basic and Enhanced include 25GB per mailbox. Enhanced also includes a 15GB personal drive for document collaboration.

A tool inside the Webmail that helps you draft replies, summarize long threads, and clean up your writing. You bring your own API key, so your data never trains public models. Included with Enhanced.

Yes, on both plans. Enhanced adds sync across all your devices (ActiveSync, CalDAV, CardDAV) so your phone, tablet, and laptop stay in step.

All emails are scanned with enterprise-grade filtering. It blocks 99% of threats before they reach you. You can also tune your own whitelist and blacklist.

Yes. Your mailbox is encrypted at rest and in transit. Two-factor authentication is available. Your data sits on servers governed by strong privacy law, with no ads and no data mining.

First check your spam folder. Then check that your MX records are pointing correctly (we verify this during setup, but changes to your DNS elsewhere can break it). If still stuck, open a ticket from your dashboard.

Usually because your domain's SPF and DKIM records are not set up. These are configured during initial setup. If you changed your DNS provider since, the records may have been lost. Open a ticket and we will check.

Use the forgot password link on the login page, or open a ticket from your dashboard and we will send you a secure reset link.

Yes. Every mailbox works with IMAP, POP3, and for Enhanced, ActiveSync. We send setup guides for iPhone, Android, Outlook, and Thunderbird after provisioning.